33mw's Privacy Policy

This privacy policy applies to users ("you" or "user") of the 33mw platform and its related services (collectively, the "Platform"). 33mw provides a safe and reliable online casino and sports betting experience for users in Bangladesh. By reading this policy, you will understand what information we collect, why we collect it, and how your information is kept secure.

By continuing to use this Platform, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using the Platform.

Section 01

Information We Collect

When you register and use the 33mw platform, we may collect the following types of information:

1.1 Information You Provide Directly

Information you voluntarily provide when you create an account or use our services:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• Password (stored in encrypted form; no staff member can read it)
• Payment information — bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Documents required for identity verification (such as a national identity card)

1.2 Automatically Collected Information

When you use the Platform, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Login time, session duration, and page visit history
• Information obtained from cookies and similar tracking technologies

1.3 Transaction Information

Information relating to your deposits, withdrawals, and gaming activity — such as transaction amount, date, and method — is securely logged. This information is used to prevent fraud and ensure responsible gaming.

Section 02

Purpose of Using Information

33mw uses your personal information only for specific and legitimate purposes. The main reasons we use your information are:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To operate betting, casino games, and related services.
• Payment Processing: To complete secure transactions via bKash, Nagad, Rocket, or Upay.
• Customer Support: To provide 24/7 live chat and email ([email protected]) support.
• Security and Fraud Prevention: To detect unauthorized access, money laundering, and fraudulent activity.
• Responsible Gaming: To identify problematic gaming behavior and take necessary protective measures.
• Legal Compliance: To comply with applicable laws and regulations.
• Communication: To send important updates, security notices, and service-related information.

We do not sell your information to any third party. If there is any other purpose for using your information, we will obtain your consent in advance.

Section 03

Information Security Measures

33mw uses industry-standard security technology to protect your personal information. Our main layers of protection are:

3.1 Encryption and Technical Protection

• All data transfers between your device and our servers are secured with SSL (Secure Socket Layer) encryption.
• Passwords and sensitive information are stored using strong hashing algorithms.
• Regular security audits and vulnerability assessments are conducted.

3.2 Organizational Protection

• Only authorized staff can access information on a need-to-know basis.
• Staff receive regular training on data privacy.
• A 24-hour monitoring system is active to detect data breach incidents.

3.3 Payment Security

All financial transactions conducted via bKash, Nagad, Rocket, and Upay follow the respective mobile financial service providers' own security protocols. We never store your full mobile banking PIN or password.

Section 04

Information Sharing with Third Parties

33mw never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Provider Partners: Payment processors (such as bKash, Nagad, Rocket, Upay), technology infrastructure providers, and gaming software suppliers may only access the information necessary to perform their services — nothing more.
• Legal Obligations: In response to valid legal directions from competent authorities, court orders, or equivalent legal processes.
• Fraud and Money Laundering Prevention: If suspicious activity is detected, information may be shared with the relevant authorities.
• Business Restructuring: In the event of a merger, acquisition, or asset transfer, you will be notified in advance.

Any third-party partner is bound by agreement to comply with our privacy standards.

Section 05

Cookie Policy

33mw uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary to maintain login sessions and for basic platform functionality.
• Functional Cookies: To remember your language preferences and layout settings.
• Analytics Cookies: To understand which features are used most — without personally identifiable information.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may cause some important features, including login and payment services, to not work properly.

Section 06

Your Rights

You have the following rights over your personal information, and 33mw respects these rights:

• Right to Know: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your information in certain circumstances (however, some information may be required to be retained for a set period for legal or regulatory reasons).
• Right to Restrict Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may receive a copy of your information in a machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent at any time for any data processing carried out on the basis of consent.

To exercise any of the above rights, please contact us. Our support team is available 24/7 via live chat and at [email protected].

Section 07

Data Retention Period

33mw retains your information only for as long as necessary or legally required. The general guidelines are as follows:

• Active Account Information: Retained for the entire duration your account remains active.
• Financial Transaction Records: Retained for the period required under applicable financial laws.
• Identity Verification Information: Retained for a specified period after account closure as required by legal obligations.
• Customer Support Records: Retained for a reasonable period for dispute resolution and service quality improvement.

Once the data retention period ends, information is securely deleted or fully anonymized.

Section 08

Protection of Minors

33mw is intended only for individuals aged 21 or above. We do not knowingly collect any personal information from minors. Age verification is mandatory at registration and may be repeated during account verification.

If we become aware that we hold information belonging to a minor, we will delete it immediately and close the associated account.

Section 09

Changes to the Policy

33mw may review and update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, you will be notified via email or through the Platform.
• Continued use of the Platform after changes are made will be considered acceptance of the updated policy.

We recommend that you review this policy regularly to stay informed of the latest information.

Section 10

Our Responsibilities in the Event of a Security Breach

While 33mw makes every effort to protect your information, no digital system is completely impenetrable. In the event of a data breach, we will:

• Take prompt action to contain the incident.
• Notify affected users as quickly as possible.
• Investigate the incident and take steps to prevent recurrence.
• Notify the relevant authorities as required under applicable law.